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What Our Legal Terms Mean for Your Account

Every account on jili7up is governed by these terms — they set out what you can expect from us, what we expect from you, and how your data and payments are handled.

Philippines account eligibility rulesGCash, Maya, InstaPay payment termsData privacy and account securityCookies and session handlingYour rights and how to contact us
jili7up What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to flag a policy concern, our support team handles legal queries through the channels below. For account-specific issues — like a GCash deposit that has not been credited or a Maya withdrawal flagged for verification — live chat is the quickest route.

Team online

Live Chat

Raise a legal or account query directly through the chat window in your account dashboard. Responses cover policy questions, data requests, and payment disputes.

Email Support

Send detailed policy inquiries or formal data-access requests to our support email address found inside the account settings page under Help and Contact.

Account Help Centre

The Help Centre inside your account lists our current policy documents, cookie settings, and the step-by-step process for submitting a formal data or dispute request.

HOW WE HANDLE POLICY

Data, Cookies, Security and Your Account Rights

We keep your account data secure and only use what is necessary to run your account, process GCash or Maya transactions, and comply with applicable financial rules. You have the right to ask what data we hold, request corrections, and ask us to delete your account data where the law allows it.

Data Handling

We store only the data required to verify your identity and process your payments via GCash, Maya, and InstaPay. Data is never sold to third-party marketers.

Cookies and Sessions

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions in your browser at any time.

Account Security

Your account is protected by an OTP sent to your registered mobile number on each login. Never share that code — our team will never ask for it during a support call.

Your Rights and Requests

To access, correct, or request deletion of your account data, submit a request through live chat or the Help Centre email. We aim to acknowledge requests within a reasonable timeframe.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about account eligibility, data privacy, payment disputes, and how our policies work in practice for Philippines account holders.

Account eligibility depends on local law. Access is available only where online gaming is permitted for you under applicable regulations in your region of the Philippines.

We collect your transaction reference, account ID, and the mobile number linked to your GCash or Maya wallet solely to process and verify your deposit. No payment credentials are stored on our servers.

Open a live chat session from your account dashboard and share your transaction reference number. Our team will check the payment record and respond before you escalate to your e-wallet provider.

Yes. Submit a data-access request through live chat or the support email listed in your account Help Centre. We will confirm receipt and provide a response within a reasonable period.

We send a notification to your registered account email before any material change to our terms takes effect. Continued use of your account after that date constitutes acceptance of the updated terms.

Tax obligations on any funds depend entirely on Philippine tax law and your personal circumstances. We do not make any determination on your behalf — consult a local tax adviser if you are unsure.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.